At MaddyGizmo, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our returns and refunds policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The return request is made within 3 days of receiving the product.
  • The item is in its original packaging, unused, and includes all accessories/manuals.

2. Items Not Eligible for Return

We do not accept returns for:

  • Products damaged due to misuse, mishandling, or accidental damage.
  • Items that have been used, altered, or missing original packaging.
  • Perishable or hygiene-related products (if applicable).

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us at [email protected] with your order details and reason for return.
  2. Provide Supporting Evidence, such as photos or videos of the damaged or incorrect product.
  3. Return Approval – Once approved, we will provide return instructions.
  4. Return Pickup or Drop-Off – Depending on your location, we may arrange a pickup or request you to ship the item back.

4. Refunds Policy

  • Refunds are issued only after the returned item is received and inspected.
  • Refunds are processed as store credit or a replacement product (if available).
  • If a refund to the original payment method is required, processing may take7 business days after approval.

5. Exchanges

  • If you receive a defective or incorrect product, we may offer a free exchange instead of a refund.

6. Shipping Costs for Returns

  • If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping costs.
  • If the return is due to customer preference (e.g., change of mind), return shipping costs will be the customer’s responsibility.

7. Cancellations

  • Orders cannot be canceled once they are processed and shipped.

8. Contact Us

For return or refund inquiries, please reach out to us:
📧 Email: [email protected]

By purchasing from MaddyGizmo, you agree to this Returns and Refunds Policy.